Shop FAQs
Here are frequently asked questions for shop.

FAQ

Here are some frequently asked questions about shop

S.No. FAQ
1 Welcome Message
2 How to set up my store
3 How to add Products
4 How to integrate with Shopify
5 How to Import Products from Shopify
6 How to connect to Etsy
7 How to print invoice
8 How to add Tracking Number
9 Payments

FAQ DETAILS

Here are details about faqs

  • Welcome Message
    Welcome aboard Rheah! Together we are building a thriving marketplace exclusively for US-based small businesses like yours. We're genuinely delighted to have you join our community! If you have any questions or need assistance, please don't hesitate to reach out to us at [email protected]. We're here to support you every step of the way.
  • How to set up my store
    • Set up your store: Creating your storefront is easy with just a few simple steps.
    • Seller Profile and Account Details: Follow this guide to set up your Seller Profile and Account Details, with emphasis on Payment Details for prompt payment processing.
    • Short Store and Detailed Store Descriptions: They can be the same.
    • Seller Policy: If you don't have one, refer to Rheah.
    • Seller Profile and Seller Logo: They can be the same if you don't want to add your picture. If no logo is added, we will add one with your shop name.
    • Store Banner: It will be the default banner if not added.
  • How to add Products
    • Navigate: Go to PRODUCTS -> PRODUCT LISTING -> ADD PRODUCT (top right-hand side)
    • Fill Out: Complete all fields marked with a red * and select at least one collection before saving.
    • Choose Collection: On the right side, select whether you want your product in TIMED DEAL FOR SELLERS or CLEARANCE FOR SELLERS.
    • Approval: Once approved, your products will be listed and active on Rheah with a timer.
    • Double-Check: Ensure all images and prices are correct before submission, as approved products will be immediately active.
    • Deal Durations: Timed deals last for 7 days, while clearance deals run for 14 days.
    • Repost: After a 5-7 day break, your products will be reposted for another timed deal.
    • Disable or Delete: To opt out of the next deal, disable the product, which will show as disapproved. If you no longer wish to sell a product, delete it from the listing.
    • Product Policy: If left blank, Rheah's Policy will be displayed.
    • Shipping Details:
      • WEIGHT: Does not have to be added unless you intend for your product to be sold on SOCIAL MEDIA platforms (Instagram, Facebook, TikTok).
      • SHIPPING METHOD: Free Shipping (fee should be calculated into your cost and recommended to write FREE SHIPPING on product description side). Provide details about the product in the description for visibility.
      • PRODUCT WISE FIXED FREE SHIPPING: Set cost per item you will charge for shipping (e.g., $3.99, $2.99, $4.75, etc.).
      • DELIVERY DETAILS: Indicate when the order will be shipped out (we recommend 1-3 days and up to 5 for personalized products).
      • PRICE: Your deal price.
      • COMPARE PRICE: Price before the discount.
  • How to integrate with Shopify

    To enable product sync features, the first create a custom app on your Shopify store. Here's how:

    • Step 1: Log in to your Shopify account and navigate to the "apps" section.
    • Step 2: After entering the name of the app, click on “Create app”.
    • Step 3: After creating the custom app, configure Admin APIs by clicking on “configure Admin API scopes”.